Testimonials
1 - Definitely below acceptable standards, performance was consistently deficient.
2 – Improvement is needed to meet acceptable standards, performance was inconsistant.
3 – Meets acceptable standards, performance was consistant.
4 – Above acceptable standards, performance usually exceeds requirements.
5 – Outstanding, unquestionably above acceptable standards, performance exceeds requirements.
| About You | |
| Your Name | Lloyd ***** |
| lloyd*@******** | |
| Feedback | |
| Quality of Installation |
5 |
| Professional Image of Contractor |
5 |
| Courteous/Friendly |
5 |
| On-Time for Appointment | 4 |
| Responsiveness to Questions | 5 |
| Product Performance | 5 |
| Overall Experience of Your Recent Purchase | 4 |
| Would You Recommend Us To Others | Yes |
| Would You Recommend This Brand to Others | Yes |
| Optional Feedback | |
| Did your customer service representative explain how to operate and maintain your new system? | Yes |
| Did your new system require a callback? | No |
| If yes, was your problem resolved? | |
| Were you offered consumer financing? | No |
| If no, would you have been interested? | No |
| Were you offered a service agreement to help maintain your system the season? | No |
| If yes, did you purchase an agreement? | |
| Do you wish a phone call from our customer service department? | No |
| Callback Number | Your Phone |
| Additional Comments | |
| Comments | I was very happy with the installation. My only complaint was that prior to the installation phone calls regarding the timing of the installation were not returned until I finally went to see the salesman in person. |
| May We Include Your Comments as a Testimonial on our Website? | This comment can be used as a testimonial |
| If Yes, How May we use Your Name | Please Use My First Name Only |
1 – Definitely below acceptable standards, performance was consistently deficient.
2 – Improvement is needed to meet acceptable standards, performance was inconsistant
3 – Meets acceptable standards, performance was consistant
4 – Above acceptable standards, performance usually exceeds requirements
5 – Outstanding, unquestionably above acceptable standards, performance exceeds requirements.
About You Your Name Sam *********
Email s*****@bell.net
Feedback Quality of Installation 5
Professional Image of Contractor 5
Courteous/Friendly 5
On-Time for Appointment 5
Responsiveness to Questions 5
Product Performance 5
Overall Experience of Your Recent Purchase 5
Would You Recommend Us To Others Yes
Would You Recommend This Brand to Others Yes
Optional Feedback Did your customer service representative explain how to operate and maintain your new system? Yes
Did your new system require a callback? No If yes, was your problem resolved?
Were you offered consumer financing? Yes
Were you offered a service agreement to help maintain your system the season? Yes
If yes, did you purchase an agreement? Yes
Do you wish a phone call from our customer service department? No
Additional Comments: Fantastic job all all members of the team, clean, efficent and extreamly professional. The crew arrived on time and performed an amazing job, my basement was left cleaner than it was before the job started. My house is now warm and safe for my family. Thank you for re-affirming in me the true value of customer service.
May We Include Your Comments as a Testimonial on our Website? Yes
This comment can be used as a testimonial Yes
February 2011: New Frigidaire IQ modulating furnace and Heat Recovery Air Exchange System
We are so happy with the work you did recently for us. I love this
modulating furnace. I don’t even notice when it goes on – the air blowing
out of the vents is so gentle. The house seems more evenly heated – even in
the spots that were really cold before, and the HRV is incredible. We have
lived in this house for 14 years and always had moisture on our windows with
all the problems that brings. Not even 24 hours after putting in the heat
exchange unit our windows were completely dry and have stayed that way.
This was well worth the money we spent.
You and your team were so friendly, knowledgeable and professional. It was
a pleasure doing business with you.
February 2011: New Frigidaire system cuts gas bill in half.
As promised from my excited telephone conversation this morning, here is a computer screen “photo” of our first gas Bill showing comparative gas usage and temperature data with our new furnace. We know the old one wasn’t working well in December 2010, but compare temperatures, degree days and usage with January 2010, when everything was presumed to be normal.
| Bill Date | Billing Period From | Billing Period To | Days | Consumption | Avg Temp (degrees Celsius) | Degree Days | Cu.Metre/Degree Day | Compare | Reduction |
| 4-Feb-09 | 2-Jan-09 | 30-Jan-09 | 28 | 639.4 | -16 | 957.6 | 0.6677 | ||
| 3-Feb-11 | 31-Dec-10 | 28-Jan-11 | 28 | 344.9 | -14 | 899.1 | 0.3837 | 57.50% |
42.5 |
Frigidaire High Efficiency Gas Furnace Before and After Photos
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March 2011: Radiant in floor Uponor HePex Muskoka installation photos:
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Frigidaire IQ Modulating Gas Furnace and Ductwork Design and Installation Testimonial, Muskoka, March 2011
Chip, March 6th 2011
As my new furnace is humming away in the background I thought I’d share some comments with you regarding my experience with your company staff.
I have been living in Muskoka full time now for five years in a home that was intended to be a retirement cottage by the former owners. My only heat source was a gorgeous but inefficient stone fireplace and my very expensive electric baseboard heaters. A fireplace insert has provided the majority of my heat but when the temperature drops to -28 C it just doesn’t quite keep up. About a month ago I’d finally grown tired of hauling wood in every day and walking around the house in a sweater and down vest. I decided to make the plunge and get bids on a gas furnace.
Long story short, your quote wasn’t the cheapest but Ryan came to my home and ultimately presented the most professional quote by far. He was terrific. I provided him building plans. He answered all my questions. Later that day I had an extremely detailed quote including a scale drawing of my floor plan identifying all the heat registers and cold air return locations. Your competition was CimateAir in Barrie and The Sarjeant Co. in Bracebridge. My ultimate decision was based 100% on Ryan and his professional quote.
The installation crew arrived a week ago. Remember that I needed not only the furnace but all the duct work as well. My home doesn’t have a basement but a good sized crawl space instead which made the install much more challenging. The two man crew did an amazing job. Their work was top notch. They were true craftsmen and they were very respectful of my home. They made every effort to reduce the amount of dirt and dust created by cutting the vent holes in my floors. Two rooms have ceramic tile and my entrance is Chinese slate. They cut the 4″ x 10″ holes in the tile, slate and maple hardwood without damaging a single tile or floor board.
When the job was nearing completion they even organised the final inspection for me. I am extremely happy with the furnace and your staff right down to Sandra in accounting. Ryan offered some attractive financing but I decided to take care of it with a credit card which I could do over the phone with Sandra. The factory warranty is awesome and your supplemental warranty provides all the peace of mind I could want.
In conclusion, I’m very impressed with your company and the people who represent you.
Thank you,
James Telford
James Montgomery Telford
Please see:
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February 2011: New furnace Frigidaire High Efficiency Gas
Just a thank you to you and your team for all your hard work. I am so
impressed by the service provided to us when in need. You returned our call
ASAP, you were available to give a quote to us at our earliest convenience
which meant viewing our job a night time after hours….you provided us with
two solutions to our problem and provided us guidance to help us choose
which would be the best possible solution to fit our needs and budget. You
took the time to provide us with your expertise, provided us with a
Frigidaire Furnace the right size to accommodate a 1000sq foot ranch. The
new furnace is so small and quiet, it fits right into the small space in the
basement not like our old one which took up a lot of space. You took time to
do a load calculation on our house to give us the most efficient unit
possible and saved us thousands of dollars on a larger unit that was not
needed. Your installers were top notch and we could not have asked for
anything any better and would recommend your entire team in a minute to
another family. Our house is warm and the best part is that every month
there is extra money in our pocket from the cost savings. Our monthly bills
have dropped drastically which helps our family in these cost saving times.
It was the right move for us to go with your company. We felt right from the
start you were a company we could trust, and you proved that to be true. You
and your entire team should be proud. You have high expectations of your
team and they provide nothing but great service and a high level of respect
for your customers.
Thanks Again for all you help,
Overall, I can say that in addition to good workmanship, Dan also has good customer service skills. Other staff were also very polite and professional.
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DECEMBER 2010:
- “You guys installed a furnace and duct work last spring. Everything is working perfectly thank-you. Its a wonderful difference and the crew you had here were a terrific bunch of guys. Thank-you. October 2010”
— John P. - “Excellent service I would use your firm again. October 2010”
— J.B. - “Excellent service from “start-to-finish” that was led by Ryan. Initial Generac starter issue was promptly solved and all my concerns were addressed in a timely manner. Also rec’d a follow-up call from Ryan to suggest adding a usage timer to which I agreed based on his insites and knowledge.
I recommended a similar unit to a friend at the lake, and they equally received the same service commitments.
A welcomed ‘refreshing’ approach to customer service in todays business environment….keep it up!!
September 2010”
— W.S. - “Very happy with every aspect of our interaction with your organization. A great installation. September 2010”
— B.B. - “Your people were always knowledgable, professional, timely, flexible, couteous and helpful. They were readily accesible and responses to any messages or emails were immediate. They did what they said, when they said they’d do it.
Some of your competitors, including one from Orillia and another affiliated with our propane supplier and another I was allowed to forget, had a customer service attitude that was almost completely opposite of that of Gravenhurst Plumbing & Heating. I’m glad that they made me go look for your company: your competition could be your biggest marketing tool.
As a result of the lack of interest I’d received from other firms, I dropped off a deposit cheque in person. I wanted to see that there was actually a company equal to that proclaimed by your website – and there is. There were people in your shop, on the phone or otherwise working, and everything was clean, organized, efficient.
July 2010”
— G.W. - “We had a 10K generator installed at our house this summer. Over the last few days we have had four outages of our electric utility supply. The generator worked as advertised! It is a great feeling to have this kind of security provided by the generator.
July 2010”
— F.N. - “…an absolutely excellent job by Jim on the installation of our generator with digging the pipe into the ground and painting the yellow pipe a dark brown to blend with the cottage…..very much appreciated his concern with a neat and tidy look for the aesthetics on the outside of the cottage….very professional sales person in Ryan and always, always polite and courteous service from all staff at the company, to include the service men on our furnace/propane fireplace (Shawn, Keith and all others)….very pleased with the friendliness and have absolute trust in their knowledge, service and professionalism…..including the office personnel….thank you to all…..
June 2010”
— Marlene - “We were pleased with the overall service – both in office and service call electricians. We were very impressed that the young fellows had been working for Gravenhurst Plumbing for a number of years and they were happy with their employer.
April 2010”
— Martha from Bracebridge
1
Hi Ryan:The generator was installed last Thursday and Friday. I am quite pleased with the work done by your staff. I particularly would like to thank Dan. He was very polite, paid attention to detail and was very respectful of our property. For example, while a couple of others did not, he always took his shoes off when entering the premises. He also left the work area clean and removed all the garbage. When he called the company office in the US, he found out that the office was closed due to the labour day weekend. He wanted to start the generator and worked with me to go online to get the activation number. V. S. Muskoka December 2010
