Generator Installation Survey Result

Submitted: November 17, 2008 9:30 PM

First Name: F***
Last Name: N****

Comments:

Ryan,

As you know we had a 10K generator installed at our house this summer. Over the last few days we have had four outages of our electric utility supply. The generator worked as advertised! It is a great feeling to have this kind of security provided by the generator.

Submitted: September 21 07:43:00 2008

First Name: G***

Last Name: W***

Quality of Installation: 5

Professional Image of Contractor: 5

Courteous/Friendliness: 5

On-Time for Appointment: 5

Responsive to Questions: 5

Product Performance: 5

Overall Experience of your recent purchase: 5

Would you recommend us to others?: Yes

Would you recommend this brand to others?: Yes

Did your customer service representative explain how to operate and maintain
your new system?: Yes

Did your new system require a callback?: No

Were you offered consumer financing?: No

If no, would you have been interested?: No

Were you offered a service agreement to help maintain your system the
season?: Yes

If yes, did you purchase an agreement?: No

Do you wish a phone call from our customer service department?: No

Callback Number: (905) 555-****

Comments: Your people were always knowledgable, professional, timely,
flexible, couteous and helpful. They were readily accesible and responses
to any messages or emails were immediate. They did what they said, when
they said they'd do it.

Some of your competitors, including one from Orillia and another affiliated
with our propane supplier and another I was allowed to forget, had a
customer service attitude that was almost completely opposite of that of
Gravenhurst Plumbing & Heating. I'm glad that they made me go look for your
company: your competition could be your biggest marketing tool.

As a result of the lack of interest I'd received from other firms, I dropped
off a deposit cheque in person. I wanted to see that there was actually a
company equal to that proclaimed by your website - and there is. There were
people in your shop, on the phone or otherwise working, and everything was
clean, organized, efficient.

Submitted: Thu Aug 7 10:09:52 2008

First Name: B****

Last Name: B*****

Quality of Installation: 5

Professional Image of Contractor: 5

Courteous/Friendliness: 5

On-Time for Appointment: 5

Responsive to Questions: 5

Product Performance: 5

Overall Experience of your recent purchase: 5

Would you recommend us to others?: Yes

Would you recommend this brand to others?: Yes

Optional Feedback:

Did your customer service representative explain how to operate and maintain
your new system?: Yes

Did your new system require a callback?: No

Were you offered consumer financing?: No

If no, would you have been interested?: No

Were you offered a service agreement to help maintain your system the
season?: No

If yes, did you purchase an agreement?: No

Do you wish a phone call from our customer service department?: No

Comments: Very happy with every aspect of our interaction with your organization. A great installation.

Submitted: Fri Aug 1 11:47:24 2008

First Name: W******

Last Name: S********

Quality of Installation: 4

Professional Image of Contractor: 5

Courteous/Friendliness: 5

On-Time for Appointment: 4

Responsive to Questions: 5

Product Performance: 4

Overall Experience of your recent purchase: 5

Would you recommend us to others?: Yes

Would you recommend this brand to others?: Yes

Optional Feedback:

Did your customer service representative explain how to operate and maintain
your new system?: Yes

Did your new system require a callback?: Yes

If yes, was your problem resolved?: Yes

Were you offered consumer financing?: Yes

Were you offered a service agreement to help maintain your system the
season?: Yes

If yes, did you purchase an agreement?: No

Do you wish a phone call from our customer service department?: No

Callback Number:

Comments: Excellent service from "start-to-finish" that was led
by Ryan. Initial Generac starter issue was promptly solved and all my
concerns were addressed in a timely manner. Also rec'd a follow-up call from
Ryan to suggest adding a usage timer to which I agreed based on his insites
and knowledge.
I recommended a similar unit to a friend at the lake, and they equally rec'd
the same service commitments.
A welcomed 'refreshing' approach to customer service in todays business
environment....keep it up!!

Submitted: Wed Jul 23 06:42:56 2008

First Name: G*****

Last Name: L***

Quality of Installation: 5

Professional Image of Contractor: 5

Courteous/Friendliness: 5

On-Time for Appointment: 5

Responsive to Questions: 5

Product Performance: 5

Overall Experience of your recent purchase: 5

Would you recommend us to others?: Yes

Would you recommend this brand to others?: Yes

Optional Feedback:

Did your customer service representative explain how to operate and maintain
your new system?: Yes

Did your new system require a callback?: Yes

If yes, was your problem resolved?: Yes

Were you offered consumer financing?: No

If no, would you have been interested?: No

Were you offered a service agreement to help maintain your system the
season?: No

If yes, did you purchase an agreement?: No

Do you wish a phone call from our customer service department?: Yes

Submitted: Mon Jul 21 11:56:04 2008

First Name: P****

Last Name: G*********

Quality of Installation: 4

Professional Image of Contractor: 4

Courteous/Friendliness: 4

On-Time for Appointment: 5

Responsive to Questions: 4

Product Performance: 5

Overall Experience of your recent purchase: 4

Would you recommend us to others?: Yes

Would you recommend this brand to others?: Yes

Optional Feedback:

Did your customer service representative explain how to operate and maintain
your new system?: Yes

Did your new system require a callback?: No

Were you offered consumer financing?: No

If no, would you have been interested?: No

Were you offered a service agreement to help maintain your system the
season?: Yes

If yes, did you purchase an agreement?: Yes

Do you wish a phone call from our customer service department?: No

Submitted: Tue Jul 15 11:14:52 2008

First Name: J****

Last Name: B*****

Quality of Installation: 5

Professional Image of Contractor: 5

Courteous/Friendliness: 5

On-Time for Appointment: 5

Responsive to Questions: 5

Product Performance: 5

Overall Experience of your recent purchase: 5

Would you recommend us to others?: Yes

Would you recommend this brand to others?: Yes

Optional Feedback:

Did your customer service representative explain how to operate and maintain
your new system?: Yes

Did your new system require a callback?: No

Were you offered consumer financing?: No

If no, would you have been interested?: No

Were you offered a service agreement to help maintain your system the
season?: No

Do you wish a phone call from our customer service department?: No

Comments: excellent service I would use your firm again.

Submitted: Mon Jul 14 14:52:24

First Name: J**

Last Name: ******

Quality of Installation: 4

Professional Image of Contractor: 4

Courteous/Friendliness: 4

On-Time for Appointment: 4

Responsive to Questions: 4

Product Performance: 3

Overall Experience of your recent purchase: 3

Would you recommend us to others?: Yes

Would you recommend this brand to others?: Yes

Optional Feedback:

Did your customer service representative explain how to operate and maintain
your new system?: Yes

Did your new system require a callback?: Yes

If yes, was your problem resolved?: Yes

Were you offered consumer financing?: No

If no, would you have been interested in 12 months, no payment financing?:
No

Were you offered a service agreement to help maintain your system the
season?: Yes

If yes, did you purchase an agreement?: Yes

Do you wish a phone call from our customer service department?: No

Submitted: Tue Jul 8 10:13:17 2008

First Name: m********

Last Name: w***

Quality of Installation: 5

Professional Image of Contractor: 5

Courteous/Friendliness: 5

On-Time for Appointment: 5

Product Performance: 5

Overall Experience of your recent purchase: 5

Would you recommend us to others?: Yes

Optional Feedback:

Did your customer service representative explain how to operate and maintain
your new system?: No

Did your new system require a callback?: No

Were you offered consumer financing?: No

If no, would you have been interested in 12 months, no payment financing?:
No

Were you offered a service agreement to help maintain your system the
season?: No

If yes, did you purchase an agreement?: No

Do you wish a phone call from our customer service department?: Yes

Submitted: Tue Jul 8 08:53:20 2008

First Name: J***

Last Name: K***

Quality of Installation: 5

Professional Image of Contractor: 5

Courteous/Friendliness: 5

On-Time for Appointment: 5

Responsive to Questions: 5

Product Performance: 5

Overall Experience of your recent purchase: 5

Would you recommend us to others?: Yes

Would you recommend this brand to others?: Yes

Optional Feedback:

Did your customer service representative explain how to operate and maintain
your new system?: Yes

Did your new system require a callback?: No

Were you offered consumer financing?: No

If no, would you have been interested in 12 months, no payment financing?:
No

Were you offered a service agreement to help maintain your system the
season?: Yes

If yes, did you purchase an agreement?: No

Do you wish a phone call from our customer service department?: No

Submitted: Mon Jul 7 14:57:28 2008

First Name: A*****

Last Name: F*****

Quality of Installation: 5

Professional Image of Contractor: 5

Courteous/Friendliness: 5

On-Time for Appointment: 4

Responsive to Questions: 5

Product Performance: 5

Overall Experience of your recent purchase: 5

Would you recommend us to others?: Yes

Would you recommend this brand to others?: Yes

Optional Feedback:

Did your customer service representative explain how to operate and maintain
your new system?: Yes

Did your new system require a callback?: No

Were you offered consumer financing?: No

If no, would you have been interested in 12 months, no payment financing?:
No

Were you offered a service agreement to help maintain your system the
season?: No

Do you wish a phone call from our customer service department?: No

Submitted: Mon Jul 7 18:25:37 2008

First Name: B**

Last Name: D****

Quality of Installation: 5

Professional Image of Contractor: 5

Courteous/Friendliness: 5

On-Time for Appointment: 5

Responsive to Questions: 5

Product Performance: 5

Overall Experience of your recent purchase: 5

Would you recommend us to others?: Yes

Would you recommend this brand to others?: Yes

Optional Feedback:

Did your customer service representative explain how to operate and maintain
your new system?: Yes

Submitted: Mon Jul 7 13:56:05 2008

First Name:

Last Name: B*****

Quality of Installation: 4

Professional Image of Contractor: 4

Courteous/Friendliness: 4

On-Time for Appointment: 4

Responsive to Questions: 4

Product Performance: 5

Overall Experience of your recent purchase: 4

Would you recommend us to others?: Yes

Would you recommend this brand to others?: Yes

Optional Feedback:

Did your customer service representative explain how to operate and maintain
your new system?: No

Did your new system require a callback?: No

Were you offered consumer financing?: No

If no, would you have been interested in 12 months, no payment financing?:
Yes

Were you offered a service agreement to help maintain your system the
season?: No

Submitted: Mon Jul 7 13:54:10 2008

First Name:

Last Name:

Quality of Installation: 5

Professional Image of Contractor: 5

Courteous/Friendliness: 5

On-Time for Appointment: 5

Responsive to Questions: 1

Product Performance: 5

Overall Experience of your recent purchase: 4

Would you recommend us to others?: Yes

Would you recommend this brand to others?: Yes

Optional Feedback:

Did your customer service representative explain how to operate and maintain
your new system?: No

Did your new system require a callback?: No

Were you offered consumer financing?: No

If no, would you have been interested in 12 months, no payment financing?:
No

Were you offered a service agreement to help maintain your system the
season?: No

If yes, did you purchase an agreement?: No

Do you wish a phone call from our customer service department?: No

Submitted: Mon Jul 7 12:37:44

First Name: P***

Last Name: C*****

Quality of Installation: 5

Professional Image of Contractor: 5

Courteous/Friendliness: 5

On-Time for Appointment: 5

Responsive to Questions: 5

Product Performance: 5

Overall Experience of your recent purchase: 5

Would you recommend us to others?: Yes

Would you recommend this brand to others?: Yes

Optional Feedback:

Did your customer service representative explain how to operate and maintain
your new system?: Yes

Did your new system require a callback?: No

Were you offered consumer financing?: No

If no, would you have been interested in 12 months, no payment financing?:
No

Were you offered a service agreement to help maintain your system the
season?: No

Do you wish a phone call from our customer service department?: No

Submitted: Mon Jul 7 15:07:26 2008

First Name: B****** and S****

Last Name: H*****

Quality of Installation: 5

Professional Image of Contractor: 5

Courteous/Friendliness: 5

On-Time for Appointment: 5

Responsive to Questions: 5

Product Performance: 5

Overall Experience of your recent purchase: 5

Would you recommend us to others?: Yes

Would you recommend this brand to others?: Yes

Optional Feedback:

Did your customer service representative explain how to operate and maintain
your new system?: Yes

Did your new system require a callback?: Yes

If yes, was your problem resolved?: Yes

Were you offered consumer financing?: No

If no, would you have been interested in 12 months, no payment financing?:
No

Were you offered a service agreement to help maintain your system the
season?: Yes

If yes, did you purchase an agreement?: No

Do you wish a phone call from our customer service department?: Yes