Recent customer survey result, from a recent Frigidaire furnace installation

About You
Your Name Bruce Cleland
Email brucec@gordonbay.com
Feedback
Quality of Installation 4
Professional Image of Contractor 5
Courteous/Friendly 5
On-Time for Appointment 5
Responsiveness to Questions 5
Product Performance 5
Overall Experience of Your Recent Purchase 5
Would You Recommend Us To Others Yes
Would You Recommend This Brand to Others Yes
Optional Feedback
Did your customer service representative explain how to operate and maintain your new system? No
Did your new system require a callback? Yes
If yes, was your problem resolved? Yes
Were you offered consumer financing? No
If no, would you have been interested? No
Were you offered a service agreement to help maintain your system the season? Yes
If yes, did you purchase an agreement? Yes
Do you wish a phone call from our customer service department? No
Callback Number Your Phone
Additional Comments
Comments I was not home during installation so your rep. did not have the opportunity to expain the system to me.

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